Order-Magnifying-Mirror.com Satisfaction Guarantee
All refunds are MINUS Shipping Charges and with a 15% Restocking Fee deducted from the cost of the merchandise. The reason is the packaging takes a beating going back and forth through the U.P.S. system, and yet another delivery to the next customer and the packaging makes the merchandise look used. Packaging these days is very expensive. Also the man hours in the re-packaging process is also taken into account. If you would like to return a product, you may email sales@order-magnifying-mirrors.com to confirm as to whether the product can be returned. OR USE OUR INQUIRY PANEL TO CONTACT US - CLICK HERE! If the product is returnable: When returning a product, you must contact Order-Magnifying-Mirrors.com  within 30 days of receiving your product to obtain a Return Merchandise Authorization (RMA) number, which will expire 7 days after being issued. You are responsible for returning the item to the address designated by Order-Magnifying-Mirrors.com Customer Service Counselor in a track-able fashion, and the RMA number must be written very clearly on your shipping label on the outside of your shipping box. Once the product you ship back to us is confirmed received, and in like-new condition, a merchandise credit, or an exchange credit will be applied to your account. The exchange credit will be valid up to 6 months after issue. It is very important you do not deface the retail box in any way, so please be sure your RMA is prominently displayed only on the shipping label on the outside of the shipping box, so we don't refuse your package. Products must be in like-new condition, contain all of its original contents, and in its original packaging in order to be accepted for Return Merchandise Authorization (RMA). We will process your return immediately upon receipt. Return Policy Criteria: We carry only top quality products which we are certain will help keep you Order-Magnifying-Mirrors.com TM, however we want you to shop in complete confidence! This is why Order-Magnifying-Mirrors.com puts so much effort into only carrying top quality products from consumer-friendly manufacturers who stand behind high quality standards. In the event a product is confirmed as a manufacturer's defect, Order-Magnifying-Mirrors.com will ship you out a replacement at no charge. Unfortunately, we will have to deny your refund if your return is sent back to Order-Magnifying-Mirrors.com without a Return Merchandise Authorization (RMA), or if the retail package or product is missing any contents or defaced in any way. Return Service Fees: Most product returns require a service fee of 15%. Please understand that when a product is returned, quite a lot of work goes into the return process, and this service fee allows us to keep our retail costs low, and our quality of service levels very high. Therefore a 15% Restocking Fee is Deducted from the Purchase Price. Shipping Fees are NOT REFUNDABLE. REFUSED SHIPMENT/UNDELIVERABLE PACKAGE
If you refuse a package upon arrival or your package is undeliverable due to customer error, we must charge your card for the shipping cost and shipper fee caused by your decision. This policy applies even if your order was originally sent to you via FREE shipping. CANCELLING AN ORDER
In most cases, once an order is placed, we are not able to cancel the order due to the speed in which we process and ship orders . If you no longer want a product after the order has been placed, please contact us for a Return Merchandise Authorization via email or telephone once you have received the product. Unauthorized returns/refused shipments will not be accepted or credited.
However, PLEASE CONTACTS US AS EARLY AS POSSIBLE. |
